Shipping Policy

Orders must be received and your credit card authorized by 12:00 pm EST Monday through Friday, excluding holidays, or your order will not be processed until the next business day. Actual delivery times may vary depending on your shipping address but most shipments arrive within 10-14 days using FedEx ground service. Once your order ships, you will receive an email confirmation with your FedEx tracking number.

Please be assured that your items will ship out within 5 days of purchase.
We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.

www.nwogo.com currently ships to the 48 contiguous states.  Please email us for shipping to Puerto Rico, Alaska and all other countries outside the United States.

Currently, we do not offer shipping services to APO, FPO, or PO Boxes.

www.nwogo.com  reserves the right to hold any order for security review.  . If this is the case for your order, you will be notified within 2 business days.

If for any reason, an item is out of stock at the time you place your order you will be promptly notified via email.

Refused deliveries are subject to a minimum 20% restocking charge, plus the cost of return shipping.

Cancellations

To cancel an order please email us at support@nwogo.com or dial 305.433.4477

We apologize, but we are unable to cancel orders once shipped. Please read our return policy for more information.

Return Policy

We believe that you will be pleased with your purchase.  However we ask that you inspect your items within 48 hours of delivery.  We ask that you do this to see if your item is defective, damaged or not as you anticipated. 

Damaged Items Policy

Please inspect your items immediately upon delivery.  In the unlikely event your items were damaged during shipping please file a claim with the carrier immediately. 

Defective Merchandise

In the unlikely event your item arrives damaged or has missing crystals please contact us within 48 hours of receiving your item.  At our option we will replace the defective parts or replace your item.  If we do not have the parts in stock we will request that our partners send us the parts necessary to make your item complete.  This may take up to 30 days from your notifying us of the damages. 

General Returns

www.nwogo.com  hopes that you will be satisfied with your order.  In the event you that you would like to return your merchandise please understand the following:

• We CANNOT ACCEPT a return of a lighting product that has already been installed.  Do not install the light if you are planning to return it. 
• Before returning/exchanging any product, you must receive a Return Authorization Number from us.
• All shipping costs will be paid by the buyer.  Buyer understands the items must be shipped using a major carrier and must be fully insured. 
• Your return must be in its original packaging, in new condition and suitable for resale. Please keep the original box as we will not be able to supply a box for you to ship the item back.
• Please make sure to package your return properly. We CANNOT provide a refund/exchange for any product that arrives at our warehouse in damaged condition.  THERE ARE NO EXCEPTIONS.
• If your order arrives damaged or defective, you must email us a picture of the damage/defect with an explanation as soon as you receive the item. Depending on the extent of the damage, we will either accept the return for a full or partial refund or a replacement part will be sent to you.
• In the case of buyer’s remorse, the buyer pays for return shipping and your refund will not include original shipping cost. A 20% warehouse restocking fee will apply if you return the product due to buyer’s remorse.
• We define buyer's remorse as any other reason other than a defect or damage.

Refused deliveries

Refused deliveries are subject to a minimum 20% restocking charge, plus the cost of return shipping.